Return Policy
Return Policy
At DealboxLLC, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- You have 14 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by a valid proof of purchase (e.g., order number, invoice).
Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as Final Sale
- Gift cards
- Perishable goods
- Personal care items (e.g., opened cosmetics, skincare products)
- Customized or personalized items
Refunds
- Once we receive and inspect your item, we will notify you of the status of your refund.
- If approved, a refund will be issued to your original method of payment within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, email us at support@dealboxllc.com with your order number and details.
Return Shipping
- You will be responsible for paying your own shipping costs for returning your item unless otherwise agreed upon.
- We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we can’t guarantee that we will receive your returned item.
How to Initiate a Return
To start the return process:
- Email us at support@dealboxllc.com with your order number and reason for return.
- Our team will provide instructions and a return address.
- Pack your item securely and ship it to the address provided.